QUOTATIONS: We will be pleased to quote without obligation for any Inclusive Tours, Flights, Accommodation, Travel Service or Itinerary including Theatre Tickets, Sightseeing, Guides services and transport on the understanding that the Holidays, Flights, rooms, vehicles and venues are available at the time the deposit is received. The deposit required will be in accordance with the service providers conditions, when we act as agent. Otherwise it will be 20% of the total cost. Full payment will be required if the departure date is within ten weeks of the booking date.
Payment : we accept payment in Cash, by Credit Card, Visa, Master Card, American Express. Debit Card Switch/Maestro, Visa /Delta, Visa electron. Cheques at our discretion up to eight weeks prior to departure. BACS or Wired transfer to our bank account showing reference as File Number/Name/Date of Departue.
We will always issue a receipt for any funds
received by whatever method. There is a 2.5% charge added to all transactions by credit
card .There is no charge for payment by debit card. Our
bankers are HSBC Bank PLC, 210 High Holborn, London.
WC1V 7HD.
CONFIRMATION OF SERVICE: All the services called for by your instructions will be specified in writing upon the company's confirmation orders and letter heads. Our policy is to contract with the supplier and to pre pay a deposit followed by final settlement of the account as specified in the service providers conditions. We will accept variations on the understanding that there will be amendment fees or cancellation charges that will be confirmed when we receive your instructions in writing.
Insurance : It is a condition for all bookings made with the company that all clients are in possession of travel insurance against sickness or injury. Details of insurance will be required or the option is available to take out insurance with The Travel and General Insurance Company. Please ask for further information.
Names of all clients must be exactly the same as shown in the passport,
for group travel by rail or coach the Rooming lists are to be
provided at least fourteen days prior to the departure date and
should show type of room, full name of clients, nationality, special requests
with regards meals, disability, etc. (passport numbers for Tours leaving the UK)
Visas and Nationality. We will assume that all clients are of British Nationality unless a different nationality is declared at the time of booking. We prefer to take a copy of the passport so that any additional requirements can be identified and the appropriate advice given. It may be necessary for clients to obtain visas (when required) through their own consulate. This will be determined at the time of booking.
Agency Status: We act as an agent for all reservations made using an operators brochure or advertisement as the description of the service to be provided. All other transactions will be separately shown on our confirmation invoice. Reservations made when we are not acting as an agent, will be booked on behalf of the client with the supplier at cost to which we will add a booking fee in accordance with the scale displayed in our offices. In these cases the contract will be between the client and the supplier (the client will pay the supplier). We will be responsible for all aspects of the booking up to the confirmed reservation. Book with us for financial protection with the added bonus that we will always be available in case of difficulty to act in your best interest.
INVOICING: Company policy is to provide an
updated invoice and confirmation each time a change is made or funds received.
Additional
services may be provided for groups on the basis that you delegate your tour
leader to give written authority and that you will accept all additional charges
thus incurred. Any dispute will be under English law.
Cancellations, Failure to Travel & Disputes. Cancellations must be in writing and will be subject to the conditions published by the supplier of the service, details will be given at time of booking. Clients who fail to report at check in on the day of departure in accordance with the time specified on the confirmation will not be entitled to a refund. Please ensure that you arrive in good time to avoid any traffic delays. Disputes should first be reported in resort and followed up in writing within 28 days of return. There is an independent arbitration scheme available through ABTA for disputes that cannot be resolved amicably. The time limit to lodge a dispute is 28 days after the date of return or the completion of the service.
The above terms of business may not be varied by any member of staff or servant of the Company unless in writing on a Company letter head and signed by a Company Director.